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General terms & conditions

1. General terms and conditions for the website

These General Terms and Conditions apply to all transactions made online with Please read them carefully before you place an order. All agreements are subject to and will be interpreted in accordance with Belgian law, and all disputes between the parties shall be exclusively settled by the Belgian courts. Nothing in these General Conditions shall be deemed to affect your statutory rights.

By making use of this website, you accept these General Conditions. All transactions with are subject to these General Conditions.

The words 'the company', 'we' or 'us/our’ always refer to The word 'customer' always refers to the person or persons who purchase(s) goods from the company or agree(s) to purchase goods. Every reference to the website implies a reference to all URLs that are the property of


2. Prices

All prices are stated in euros. They include VAT at the applicable rate, unless clearly stated otherwise. All prices are subject to change without prior notice.


3. Orders

To purchase a product, you first need to add it to your shopping basket. Once you have added your desired products to your shopping basket, you need to enter your contact and invoicing details. Then, you have to provide us with all necessary details for the payment of the products. Once we have received all of the above details, you will see an overview page. Once you accept this, your purchase is confirmed. The purchase agreement can be concluded in the language of the website where you make your purchase.

We accept orders through online transactions (secure server). All transactions using credit and debit cards are subject to verification and the authorisation of the card issuer. We accept Visa, MasterCard, Maestro, Bancontact/Mister Cash, iDEAL and PayPal. If your card issuer refuses to authorise your payment to us, we cannot be held liable for shipping delays or a non-delivery of your order. Orders without valid payment in the name of the registered card holder will not be accepted or processed.

Attention: minors (under 18) may not proceed to the purchase, unless they have permission of one of their parents or their legal guardian


4. Shipping

Ordered products will be delivered as quickly as possible in accordance with the requested shipping method. All shipping costs are subject to change without prior notice. We will make every effort to ensure that you receive your order within the estimated delivery time. The maximum delivery time is 30 days following the day after the order was placed. All goods are supplied subject to availability. If we are unable to deliver your goods within 30 days, we will notify you immediately and inform you of the expected delivery date. If we are unable to deliver your goods within 30 days, you may cancel the undelivered orders/products at any time whatsoever once you have been notified of the late delivery. If payment has already been made, you will receive a full refund for the item or items in question. If the goods we supply are damaged during shipping or do not correspond to the items on the delivery note or the items you ordered, you are required to notify us and return the items within 14 calendar days following receipt. If we do not receive such notification, the customer will be deemed to have accepted the items and to be satisfied with them. We cannot be held liable for any consequential damage due to late delivery or non-delivery by the carrier engaged by the company. Our liability in such instances is limited to the value of the items which it has been demonstrated were not received by the customer.


5. Returning and exchanging items

We want you to be completely satisfied with every purchase at We make every effort to offer you outstanding quality, value for money and excellent service. If you wish to return or exchange an article, or if you have decided not to keep it, please fill out the return note which you received with your delivery and return this to us within 14 calendar days, together with the items in their original packaging with the label. If appropriate, we will exchange the item or items or refund the cost price. All goods must be returned in new and unused condition, together with a copy of your original delivery note.

If you wish to return an item because it is damaged, please fill out the details on the return note with a description of the damage and return this to us within 14 calendar days, together with the item in its original packaging. If appropriate, we will exchange the item or items or refund the full cost price, including all incurred delivery costs. The customer is responsible for sending the goods.


6. Warranty

All offered products are subject to warranty against manufacturing or material defects. The warranty lasts 24 months, starting from the date of the original invoice (unless stated otherwise). Defects caused by accidents, negligence or injudicious use are not covered by the warranty.

To make a warranty claim, you need to return the item, together with the completed return note and a copy of the original delivery note, to one of our shops or send it to our head office:


Nestor de Tierestraat 126

9700 Eine

Please make it clearly visible where the item’s defect or which part is faulty. All items must be returned clean and dry, otherwise they will be returned to you without further action being taken.


7. Products

Products are only for sale, unless stated otherwise. We make every effort to ensure that the colours on the website match those of the actual product as closely as possible. Certain colours may vary due to technical limitations.


8. Regulations on distance sales / Right of withdrawal

In accordance with the regulations on distance sales you have the right to cancel any order placed via the website within 14 calendar days from the delivery date with a view to a refund, provided that the goods have not been used. This does not apply to perishable goods, unsealed software or items that were personalised or manufactured according to your instructions.

To cancel an item, you can send us an e-mail via the contact form, notifying your customer number and the number of your order. You need to take reasonable care of items and retain all original packaging and must not use the item. Items must be returned within 14 calendar days after you have sent us your cancellation message. Items can be returned to our customer service (see contact details). All items will be returned at your expense, unless this concerns damaged or incorrect items, in which case we will refund the costs when we receive the items. If we receive the items in unused condition and in their original packaging with all accessories, you will receive your refund within 30 days of your cancellation message.


Right of withdrawal

You have the right to withdraw from the agreement within a period of 14 days without indicating the reasons.

The right of withdrawal expires after 14 days you or a third party appointed by you, other than the carrier, takes physical possession of the last batch or article.

In order to exercise the right of withdrawal, you must inform, Nestor de Tierestraat 126,9700 Eine, 0032(0)488608844, [email protected] about your intention to withdraw from this agreement, through explicit declaration (e.g. through mail, fax or email). 

In order to comply with the withdrawal term, please send the notice relative to your decision to exercise the right of withdrawal before the right of withdrawal period expires.


Effects of withdrawal

If you decide to withdraw from the agreement that was previously made, we will refund all the payments that you have made, including the delivery costs (with the exception of additional costs in case you chose a type of delivery other than the least expensive standard delivery method offered by, without any undue delay and in any case no longer than 14 days after we were informed about your decision to withdraw from the agreement. We will make refunds by using the same payment method that was initially chosen for the transaction, unless explicitly agreed otherwise. In any case, you will not incur any cost, as consequence of said refund.

We have the right to wait to refund you until we have received all returned purchases, or until you have proven that you have shipped all purchases for withdrawal, according to which date occurs first.

You have to return the goods or submit them without undue delays and in any case, within 14 days from the day you notified us your intention to withdraw from this agreement. The term is respected if you return the goods prior to the expiry of the 14-day term.


9. Force majeure

We are not responsible for failure to comply with our obligations if this is the consequence of or is caused by labour disputes or any other circumstances that are reasonably beyond the company's control such as situations of force majeure, civil unrest or riots, floods, fire, strikes, lock-outs, transportation problems and promulgation of laws. If it becomes impossible due to such circumstances for the company to deliver the ordered items in whole or in part within a reasonable timespan, the customer's liability will be limited to the value of the items already delivered, increased by any associated shipping costs.


10. Contents,prices and printing errors

We check prices and specifications to the best of our ability, but although we make every effort to ensure that they are correct, we cannot be held liable for errors and omissions. We reserve the right to change our prices and specifications without prior notice.


11. Title to goods

All items supplied to the customer remain the property of until we have received all amounts due for the items in question.


12. Complaints

All complaints and comments can be sent to [email protected]. We will use our best endeavours to deal with your complaint within 5 working days. If we cannot resolve your complaint immediately, we will inform you of the expected time and keep you informed of all enquiries.


13. Safety

We make every effort to protect the safety of users of our online ordering service. We make use of SSL (secure socket layer) technology to secure your data during all sales transactions with us. Any information you provide is fully encrypted so that third parties cannot read it. (For Netscape click on the ‘safety icon’ at the bottom of the taskbar and verify whether SSL2 and SSL3 are ticked. For Internet Explorer click on Image, Menu and Internet Options and click on 'Advanced'. Check there whether SSL2 and SSL3 are ticked. Your browser will confirm that you are working in a safe environment: an icon with a locked padlock or a picture of a key will appear on the taskbar at the bottom of your screen.


14. Copyright

The content of this website and any other publications of R.Elise. are the property of or are licensed by or are used with the owner's permission. Reproduction is strictly prohibited without authorisation.


15. Reviews

These rules describe the conditions for submitting or using customer reviews on our website. The rules supplement the terms and conditions of use for our website and our privacy policy and apply to all users of our website.


When you submit a review, you automatically accept all terms and conditions of these rules and agree to comply with them.

a.  Guidelines

We believe it is important that our customers receive all the information they need to make informed decisions about our products. We encourage all customers who have bought a product to share their experiences with others. We ask them however to follow these simple guidelines:


Your review must:

On the other hand it is not permitted:

These guidelines apply to every customer review and must be complied with according to the letter and spirit. We will decide at our discretion whether a customer review infringes these guidelines.

b. How we may use your customer review

You retain copyright to a customer review which you submit on our website. 

But when you submit a review:


The rights you grant us in relation to any customer review whatsoever that you place on our website imply (without restriction) that we are at liberty to publish your review in full or in part, even if you change your opinion and you request us to remove it; and also to remove or process it, even if it does not entail any infringement of our guidelines; and to use it in connection with the promotion or announcement of products and services on our website.

c. Infringements of our rules and guidelines

We reserve the right - at our discretion - to refuse, remove or modify a customer review, if we are of the view that it infringes these rules. We expressly reject any liability for any loss or harm arising from the use of customer reviews by any person whatsoever contrary to these rules.

If we are of the view that these rules have been infringed, we may take suitable action at our discretion. Any failure to comply with these rules is a material breach of the user conditions that allow you to use our website and may result in one or all of the following actions:

We reject any liability for measures we may take in response to infringements of these rules. These measures are not limited to the above list and we are at liberty to take all other measures that we consider reasonably necessary.

d. Our responsibility

Customer reviews or other material displayed on our website are provided without guarantees, conditions or representations regarding their accuracy. Insofar as legally permitted, we, the other members of our group of companies and third parties affiliated to us, expressly reject:

 e. Complaints

If you wish to submit a complaint about a customer review on our website, please send an e-mail to [email protected]


16. Contact details
Nestor de Tierestraat 126
9700 Eine

[email protected]

+32 (0)488 60 88 44


17. Registered office

Registered at the Crossroads Enterprise Databank under number 0875.509.033 and the Trade Register of the Commercial Court of Gent with VAT number 875.509.033

Bank account ING BE81 3630 6231 1224

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